What if one of us has poor or no internet?

Working in the great white north, Dr. Friesen works hard to remain as connected as possible via technology. However, she understands the woes of slow internet at times or outages. Sometimes, keeping video on and using a phone for audio works great. Other times, moving to just a phone call is best. And every once in a while, it might be best to reschedule so that you may have a better experience. Cancellation fees do not apply to situations outside of your control impacting your ability to connect.

Sometimes internet, cell towers, and landlines go down. What then?

This can and has happened, especially to those in isolated regions. In that case, it is wonderful to come in with patience and just reach out when you can to reschedule. It’s okay! It can happen to anyone!